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Forum Discussion
Getting 'out of space' messages but I'm a member of a team account
I work for at church, which has a dropbox account. On a regular basis, Dropbox drops me off and says I do not have enough storage. Alas, it is a work account with multiple users! I am one.
Sinc...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to our Community, MHCC Music!
Just to confirm, you're getting messages that you're out of space, even though you're a member of a Dropbox team, right?
Is it possible that you're signed in to a personal account, instead?
What kind of plan do you see in your plan page here?
Let me know what you find and we'll go from there.
I am consistently using my work email and password. I’m a worker bee and do not have access to the master account info.
The office admin has a login for the master account. She gave me the information for login under her account. The downside is it demands a security code which goes to the office number which means I only have access if she is at her desk…not a usable system if she’s not there and/ir if I am attempting to work from home.
- Rich
Super User II
MHCC Music wrote:
I am consistently using my work email and password.
While logged in to your team account, visit this page and let us know what plan it says you're on.
What it sounds like is that you're actually signed in to a personal account and aren't actually a member of the team account. You may simply be a member of a shared folder, instead of the team, which could result in you running out of space.
The office admin has a login for the master account. She gave me the information for login under her account.
Keep in mind that sharing credentials like this is a violation of the Dropbox terms and could result in the account being disabled. If you need access to the admin features within a Team account, then the team admin has the ability to make your own account an admin.
