Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MHCC Music's avatar
MHCC Music
Explorer | Level 3
2 years ago

Getting 'out of space' messages but I'm a member of a team account

I work for at church, which has a dropbox account. On a regular basis, Dropbox drops me off and says I do not have enough storage. Alas, it is a work account with multiple users! I am one. Sinc...
Quota
Storage space
MHCC Music's avatar
MHCC Music
Explorer | Level 3
2 years ago

This is the only email I have ever used for my work account. It is important to me to keep the two separate. There is almost nothing in my personal account. Purposefully.

 

i cannot log into the admin portion. I am a worker bee not an admin.

 

Am I misunderstanding something?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    MHCC Music wrote:

    This is the only email I have ever used for my work account. It is important to me to keep the two separate. ... Am I misunderstanding something?

    Personal account isn't referring to a separate account that you use for personal purposes. A personal account is a non-team account. Any Basic, Plus, Essentials or Family account is a personal account. You can have an account with your work address and it's still a personal account if it's not a member of the team.

     

    Please check the Plan page that I linked to and let us know what plan it says you're on.

    • MHCC Music's avatar
      MHCC Music
      Explorer | Level 3
      2 years ago

      OK, I’m beginning to think the work account neglected to sign me up as part of the work team.

       

      i have always used this email exclusively for work and my personal email for personal business.

       

      what is the work admin supposed to do so that the work email is under the umbrella of that entity’s account?

       

      Thank you. I’m 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        MHCC Music wrote:

        what is the work admin supposed to do so that the work email is under the umbrella of that entity’s account?

        They need to invite you to join the team. This is not the same as simply inviting you to join a shared folder. A shared folder exists in your account and takes up space. If you're a member of a team account, your account is merged into the team (they own your account) and you gain access to their resources. This will use one of the team's paid licenses, if one is available.

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!