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Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago

I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later it again loads the "upgrade your plan" screen and forever cycles through this process. I can't get into my documents. I only have about half a gigabyte of space used. this is so stupid.

Storage space

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Noleafcloverx, thanks for the info! 

     

    It might have something to do with the browser's cache. Have you tried clearing it, to see if the behavior remains the same? 

  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    2 years ago

    I just tried it on my phone (android) and it works as it should.

  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    2 years ago

    Yes. I've done it on 3 different computers, both in and out of incognito mode.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm really sorry to hear about this experience, Noleafcloverx.

     

    Rest assured that we'll do everything we can to resolve this for you.

     

    Have you tried logging in to your account from a different browser or a private browsing/incognito window, to see if you get a different behavior?

  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    2 years ago

    I'm sorry but this is so frustrating. You guys always ask for all these screenshots and information and then you never follow up and never resolve anything. What is happening is EXACTLY as I described. I get into the main screen of dropbox, where I can see all of my folders. Then after about 2 seconds I get the screen that comes up and forces me to choose a new option for my dropbox account. I rechoose "basic" because I only have .05 GB being used. Then I get back to the main screen and I can see my folders again for about 2 seconds and then again it cycles me back to the same "Upgrade your account page". It does this over and over and over again. Your basic plan is broken. That is the problem.  Here are the screen shots.

     

     

    This is the page that constantly pops back up

     

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear this, Noleafcloverx. 

     

    Can you send me a full screenshot of what you see exactly when trying to access your Dropbox files? 

     

    I’d also like an extra screenshot of what you see here.

     

    Let me know when you’re ready.

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