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Forum Discussion

ahmed mosly's avatar
ahmed mosly
New member | Level 2
2 years ago

I get notifications to upgrade my dropbox because it is full, but i see that i have space

I am not sure how to see the utilization of my 3TB? it shows that I am only utilizing 72MB, but i get notifications that I am exceeding the capacity!!
Notifications
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ahmed mosly! Hope it's alright, if I jump in. 

 

You can also double check your Dropbox usage on this page. 

 

If everything looks alright there, and you've also checked Mark's suggestion, can you send me a screenshot of the notifications you keep getting? I can have a look, as well. 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi ahmed mosly   ,

     

    Thanks for reaching out.

     

    We've passed your feedback onto the team which is investigating this.

     

    We'll update you as soon as we have information we can share.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi @ahmed mosly,

       

      We received information that this issue has been resolved. Is everything on your side back to normal?  

       

      Apologies for any inconvenience caused, and if you need any further help, please don't hesitate to let us know.  

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