I referred a friend to Dropbox, but their referral has been marked as ineligible.

Hi twelvekay, I've sent you an email from the same ticket ID as my colleague.

Please could you reply to it when you receive it in order for us to assist further.

In the meantime, if there's anything else we can assist with, feel free to reply back here!

Hi Hannah,

Unfortunately, I didn't get that email.  I'm also still experiencing the same issue.

Hey twelvekay, thanks for your post and sorry to see that you're having this issue.

I just emailed you and I'll see you there!

I have exactly the same issue, likely because an attempt was made to set up the new account whilst at the same premises (via a laptop). Normally day to day operations would be from another location - can you please contact me in relation to this problem to resolve?

Thanks for the cooperation chuchunchau - I've just followed up via email,  so please have a look at your inbox and we'll take it from there. 

hi Nancy, yes please go ahead.

chuchunchau wrote:

yes my friend uses my old computer that i sold to him.

Typically, a referral will only count when Dropbox is installed on a computer that has never had Dropbox installed on it before. If he's using your old computer and you previously used Dropbox on it, then that computer wouldn't be eligible for use in a referral.

Thanks for clarifying, chuchunchau. Can I go ahead and log a new ticket for you then? 

I can message you to the email address that’s linked to your Community profile here; I’ll be able to see more details on your Dropbox account after that and check what may be happening.

hi Nancy

yes my friend uses my old computer that i sold to him.

Hey chuchunchau, thanks for posting here today. 

Can you please have a look at this Help Center article, if you haven’t already? 

Is there any chance the recipient of the referral space already has a Dropbox account of their own, or that they’re trying to create one and redeem the space from the same computer as you?

Let me know what you find.