Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Kaiser86's avatar
Kaiser86
Explorer | Level 3
2 years ago

I'm being told my storage is full but it isn't.

I am being told that my storage is full but whenever I check it, there is nothing there. No files of any kind and I don't know what else to do. Does anyone have an Idea of what I can do?
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @Kaiser86, thanks for posting here! 

 

Would you mind checking your account's plan page, and sharing a screenshot with me of what you're seeing there? 

 

Do you have any Backups enabled for your account? 

 

Let me know more, and we'll take it from there!

  • Kaiser86's avatar
    Kaiser86
    Explorer | Level 3
    2 years ago

    I have no backups to drop box.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      Kaiser86 wrote:

      I have no backups to drop box.

      Take a screenshot of your usage as shown on your Plan page. It should look like this:

       

       

      • bonniebarko's avatar
        bonniebarko
        New member | Level 2
        2 years ago

        Mine is doing the same, I can't find anything in here and I need to access a folder someone is trying to give me that is 2gb

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!