We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

shamick59's avatar
shamick59
Explorer | Level 3
10 months ago
Solved

I'm not sure why my Dropbox account appears full, since I only have a few photos stored.

I keep getting a message to say my dropbox is full but I have no idea why as I only have a few photos AND it keeps uploading the same photos so I have to keep deleting the duplicates - can you help please?

Storage space

6 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for posting on our Community, shamick59! 

     

    Have you made sure your Backups page online doesn’t contain any backup files that are taking up space?

     

    If it does, you can delete those.

     

    Let me know what you find.

  • shamick59's avatar
    shamick59
    Explorer | Level 3
    10 months ago

    i I don't have access to an old laptop I was using so possibly this could be the reason  Not sure what I can do to remove the details from my account

  • shamick59's avatar
    shamick59
    Explorer | Level 3
    10 months ago

    I think I have deleted back ups  on my current laptop but that doesnt seem to have helped

  • shamick59's avatar
    shamick59
    Explorer | Level 3
    10 months ago

    do you mean this info

    Personal Dropbox spaceUsing 1.9 GB of 2 GB
    Standard files (682.7 MB)
    Backup (1.2 GB) - not sure where this back up is?
    Replay (0 bytes)
    Shared files (0 bytes)
    Unused space (146.6 MB)

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!