Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lindberghansen's avatar
lindberghansen
New member | Level 2
19 days ago

Issue after downgrade — Dropbox still shows old quota usage and I can't sync files

Hi everyone,

I recently downgraded my Dropbox account from a paid plan (where I had 125 GB of storage) to the free Basic plan. Before downgrading, I cleaned up my files and reduced my usage to around 1 GB to stay well under the free plan limit.

However, my account still shows that I'm using 125 GB, and Dropbox keeps telling me that I'm over my storage quota. Because of this, I’m unable to sync or update any files.

It seems like the downgrade or storage calculation hasn’t updated correctly on my account. I can’t contact Dropbox support directly anymore since I’m now on the free plan, so I’m hoping someone here can help reset or refresh the storage allocation on my account.

Could a Dropbox team member please take a look at this?

Storage space

2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Hi lindberghansen, thanks for bringing this to our attention.

    Is it possible that you have any shared folders on your account, or any storage being used up in Dropbox Backup?

    Could you attach a screenshot of your sync and storage dashboard in the Dropbox desktop application in order to determine where the quota is being used up?

    This will help me to assist further!

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi lindberghansen​,

    Thanks for reaching out!

    As well as Jay's questions could you let me know if you did all of this via the website, desktop app or mobile app?

    I just want to make sure we troubleshoot every scenario!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!