Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

araid's avatar
araid
New member | Level 1
11 months ago

Lost earned space after unlinking business account

I used to have around 20GB of storage space in my basic plan, earned when I joined through different promotions. This was recently downgraded to 5GB with zero explanation. What triggered it was an ...
Quota
Storage space
  • araid's avatar
    araid
    New member | Level 1
    11 months ago

    500MB from a referral, 3GB from Camera Uploads, 250MB from Getting Started.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey araid, is it possible that you had some kind of promotion that may have expired?

      • araid's avatar
        araid
        New member | Level 1
        11 months ago

        No, I had the same storage for many years, since I completed some initial promotions around 2012. The timing of this downgrade was exactly the same as the unlinking of the business account (which was under a different email btw). 

        Can you find out the reason of the quota decrease that I showed in the screenshot?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!