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Forum Discussion

araid's avatar
araid
New member | Level 1
11 months ago

Lost earned space after unlinking business account

I used to have around 20GB of storage space in my basic plan, earned when I joined through different promotions. This was recently downgraded to 5GB with zero explanation. What triggered it was an ...
Quota
Storage space
araid's avatar
araid
New member | Level 1
11 months ago

500MB from a referral, 3GB from Camera Uploads, 250MB from Getting Started.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey araid, is it possible that you had some kind of promotion that may have expired?

  • araid's avatar
    araid
    New member | Level 1
    11 months ago

    No, I had the same storage for many years, since I completed some initial promotions around 2012. The timing of this downgrade was exactly the same as the unlinking of the business account (which was under a different email btw). 

    Can you find out the reason of the quota decrease that I showed in the screenshot?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Thanks for checking, araid.

      Since we don't have access to info that's specific to your account here on the Community, can we send you an email, so we can investigate internally?

      • araid's avatar
        araid
        New member | Level 1
        11 months ago

        Yes please. Appreciate your help.

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