Lost earned space after unlinking business account

Question

I used to have around 20GB of storage space in my basic plan, earned when I joined through different promotions. This was recently downgraded to 5GB with zero explanation.
What triggered it was an unlinking of the business account. My macOS Dropbox app was connected to both my personal and work accounts, but my company recently decided to stop using Dropbox and deactivated the business account automatically. For some reason this triggered a decrease in my storage quota, as seen on https://www.dropbox.com/events.
How do I get that storage back?

Mark · Answer

What does https://www.dropbox.com/account/referrals show in regards to space being given?

araid · Answer

500MB from a referral, 3GB from Camera Uploads, 250MB from Getting Started.

Hannah · Answer

Hey araid, is it possible that you had some kind of promotion that may have expired?

araid · Answer

No, I had the same storage for many years, since I completed some initial promotions around 2012. The timing of this downgrade was exactly the same as the unlinking of the business account (which was under a different email btw).&nbsp;Can you find out the reason of the quota decrease that I showed in the screenshot?

Hannah · Answer

Thanks for checking, araid.
Since we don't have access to info that's specific to your account here on the Community, can we send you an email, so we can investigate internally?

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Lost earned space after unlinking business account

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