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mtroyano's avatar
mtroyano
Explorer | Level 4
3 years ago
Solved

My account appears as full, but it has no files to delete

Hello.
In one of my Dropbox accounts, a message has been appearing for a few days that my account is 103% full, so I can't use it. But, nevertheless, I don't have files (I've already deleted practically everything) and I don't have shared folders anymore.
I don't see how to delete more data and how to recover the use of my account.
Could you please help me to recover the functionality of my account?

Thank you!

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Storage space
  • Rich's avatar
    Rich
    3 years ago
    mtroyano wrote:

    In one of my Dropbox accounts, a message has been appearing for a few days that my account is 103% full, so I can't use it. But, nevertheless, I don't have files (I've already deleted practically everything) and I don't have shared folders anymore.

    Anything on your Backups page?

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    mtroyano wrote:

    In one of my Dropbox accounts, a message has been appearing for a few days that my account is 103% full, so I can't use it. But, nevertheless, I don't have files (I've already deleted practically everything) and I don't have shared folders anymore.

    Anything on your Backups page?

  • mtroyano's avatar
    mtroyano
    Explorer | Level 4
    3 years ago

    Yes!!!! That was the problem!!! Thank you very much!! 🙂

  • Patricia Gamble's avatar
    Patricia Gamble
    New member | Level 2
    2 years ago

    That was the problem for me ever though I NEVER use backup for Dropbox. Thanks!!

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