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Merry2's avatar
Merry2
Explorer | Level 3
2 years ago

My account is nearly full even after deleting a lot of my photos

Hi I've deleted alot if my photos but still getting a message to upgrade and that it is nearly full Worrying and annoying,I have also noticed alot of my messages are now in my received email(primary...
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Merry2 - sorry to hear you're having issues with this.


Could you please clarify what is your account's plan tab showing in regards to your quota?

 

As for your other questions, could you elaborate a tad as I'm not quite sure I understood correctly?

 

Thanks!

Merry2's avatar
Merry2
Explorer | Level 3
2 years ago
I've deleted photos as instructed to make space but still saying I need to upgrade all my old emails which were in Dropbox are now showing in my primary emails don't know what's going on only deleted some photos not my emails were can I store these to keep them safe unable to send you screenshot as I don't know how to do it .
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Merry2, sorry to jump in here!

     

    Did you check the plan page as Walter suggested? Did you have any issues accessing by any chance? 

     

    I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right?

     

    Let me know more! 

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