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My phone was stolen and my Dropbox files are missing but it says that my account is almost full
My Dropbox says that I'm almost at capacity on my basic plan but I cannot see any documents files or photos. My iPhone 14 plus was stolen and pictures of my ID and social security card were in there as well as some intimate photos. I'm going to assume they moved or shared the files because I don't see them anywhere in the list I see nothing at all. But I do see that it says I'm almost at capacity. How is this? How do I get my files? I chose to retrieve files within the last 30 days but it didn't show anything. I can't contact the live person. I really need stuff that's in there. What do I do?
2 Replies
- Mark
Super User II
I'm going to assume they moved or shared the files because I don't see them anywhere in the list I see nothing at all
Does http://www.dropbox.com/events show anything?
- kirksuzukiii
Dropbox Staff
Hi candacehicks232 , Hope you are doing well !
Can you please go to this link: https://www.dropbox.com/account/plan
You'll see a number below each category.
Let me know how much space is being used by regular files, backups, and shared files.
To access each the these files.
Regular files : https://www.dropbox.com/home
Back-up files : www.dropbox.com/backup/all
Shared files: https://www.dropbox.com/share
