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Forum Discussion
Solved
My referral quota has been reduced when I cancelled my Plus plan
I cancelled my Plus subscription. it shows I only have 20GB storage space now. but I should have more than 30GB actually before I subscribe the Plus plan with the all earned referral bonuses I got . what's going on?
Also I created the ticket to query that before I cancel the subscription. and I can't even access that ticket to get the response after I cancelled the subscription. it's awful.
it's saying 15.5 GB. but I remember it was 30GB before.
And remember, it would have doubled only while you were on a paid plan. If you had 15.5GB before subscribing, you would have had 31GB while subscribed, and then back to 15.5GB after cancelling the paid plan.
- Jay
Dropbox Staff
Hi kaleocheng, thanks for messaging the Community.
Could you confirm the total number of referrals you received according to this page?
Each referral on a Basic plan is worth 500 MB each, and when you're a paid plan, they're 1 GB each.
If you have any further queries, feel free to message back.
it's saying 15.5 GB. but I remember it was 30GB before. are you able to check the history/logs for the storage space before I subscribe the Plus plan. ( I started the subscription at 2020-09)
- Rich
Super User II
it's saying 15.5 GB. but I remember it was 30GB before.
And remember, it would have doubled only while you were on a paid plan. If you had 15.5GB before subscribing, you would have had 31GB while subscribed, and then back to 15.5GB after cancelling the paid plan.
