Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CJMH's avatar
CJMH
Explorer | Level 4
2 years ago

No files in my account, but Dropbox says it's full and it's not syncing

At the beginning of the year, I deleted everything in my Dropbox account, including shared files.  It says I'm using 22.77 GB of data.  I erased all pictures, documents, backups and shared files.  What is it storing and why is no longer updating and synching?  It should be ZERO.

Error Messages
Storage space
sync

5 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CJMH, hope you're doing well and thanks for your post.

     

    Are you seeing that you're still over-quota on your Plan page? Or are you seeing this on your desktop app instead? 

     

    Feel free to send me a couple of screenshots, and I’ll have a look. 

     

    Ping me, when you’re ready.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    CJMH 

     

    But what does your Plan page show for usage? It would look like the image below. Take a screenshot of that from your account.

     

     

  • CJMH's avatar
    CJMH
    Explorer | Level 4
    2 years ago

    Here's the space listing.  I erased everything in January or February, including the backup, and waited 60 days.  No change.

     

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!