Forum Discussion

CJMH's avatar
CJMH
Explorer | Level 4
10 months ago

No files in my account, but Dropbox says it's full and it's not syncing

At the beginning of the year, I deleted everything in my Dropbox account, including shared files.  It says I'm using 22.77 GB of data.  I erased all pictures, documents, backups and shared files.  What is it storing and why is no longer updating and synching?  It should be ZERO.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey CJMH, hope you're doing well and thanks for your post.

     

    Are you seeing that you're still over-quota on your Plan page? Or are you seeing this on your desktop app instead? 

     

    Feel free to send me a couple of screenshots, and I’ll have a look. 

     

    Ping me, when you’re ready.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        CJMH 

         

        But what does your Plan page show for usage? It would look like the image below. Take a screenshot of that from your account.

         

         

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