Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester  here!

Forum Discussion

pk15's avatar
pk15
New member | Level 2
2 years ago
Solved

Out of storage space

Dropbox says I'm out of space but not ( seems like this is not an isolated issue).  File size doesn't appear for my five folders, I have not reached the 2GB, no backups.  Any other ideas/solutions is appreciated.

  • Please close this conversation, I have located issue and it is resolved.  Thank you for assisting me.

6 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    pk15 wrote:

    Dropbox says I'm out of space but not ( seems like this is not an isolated issue). ... I have not reached the 2GB, no backups.


    What does your Plan page show for your actual usage breakdown and total space?

     


    File size doesn't appear for my five folders

    You need to make sure the Size column is visible, then you can calculate the folder size.

  • pk15's avatar
    pk15
    New member | Level 2
    2 years ago

    Size column is showing with two dashes at each folder

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi pk15, did you follow all the steps in the article Rich posted in order to calculate the folder size?

  • pk15's avatar
    pk15
    New member | Level 2
    2 years ago

    Technically, I did not since the size column shows but just -- listed in the size column.  I did manually add two of the folders, 142kb and approx 1500mb

    of the other.  I don't know how to make the "number" show in the size column either.

  • pk15's avatar
    pk15
    New member | Level 2
    2 years ago

    Please close this conversation, I have located issue and it is resolved.  Thank you for assisting me.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!