Forum Discussion

Ignacio79's avatar
Ignacio79
Explorer | Level 4
3 years ago
Solved

Storage full but not shared files neither backup...

Hello!

I´m Ignacio from Spain. The thing is dropbox says it has no storage space but my personal files are less than 1 Gb and i don´t have any shared files and no backup...

Any ideas?

Thank you very much in advance.

  • Liturgy-Office's avatar
    Liturgy-Office
    New member | Level 2

    I'm having trouble with my account.  It says I'm full, but I see none of my files, there are no backups set up (I checked in https://www.dropbox.com/backup/all), and I have no files currently shared with me.  What can I do to get this working?  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Liturgy-Office, thanks for the screenshot.

         

        Can we actually reach out to you via email, so we can look further into this?

    • Ignacio79's avatar
      Ignacio79
      Explorer | Level 4

      Hi Megan. 

      Thank you very much for your help. I found those backups and now everything is working perfectly again.

      (I couldn´t find them in the backup section)

      Great job. 

      Thanks again

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Happy to see that everything is back on track Ignacio79

         

        If you need anything else, just give me a shout!

    • dxuser8756's avatar
      dxuser8756
      New member | Level 2

      I am having the same issue but there are zero backups

       

  • dxuser8756's avatar
    dxuser8756
    New member | Level 2

    I am having this issue and now completely unable to use dropbox.

    there are zero files in my drop box, yet it says i am over my storage limit.

    it took me ages to find out how to delete an old backup , but i did delete that eventually and it still says i have the same usage. i'm at a loss. 

     

    also why doesn't dropbox have an email address for support??? #help

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!