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Forum Discussion
Ignacio79
3 years agoExplorer | Level 4
Storage full but not shared files neither backup...
Hello!
I´m Ignacio from Spain. The thing is dropbox says it has no storage space but my personal files are less than 1 Gb and i don´t have any shared files and no backup...
Any ideas?
Thank you very much in advance.
Hi Ignacio79 & Liturgy-Office, happy Monday!
Can you take a look at your account's plan page, and send me a screenshot to let me know too?
Also, can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
- Liturgy-OfficeNew member | Level 2
I'm having trouble with my account. It says I'm full, but I see none of my files, there are no backups set up (I checked in https://www.dropbox.com/backup/all), and I have no files currently shared with me. What can I do to get this working?
- Megan
Dropbox Staff
Hi Ignacio79 & Liturgy-Office, happy Monday!
Can you take a look at your account's plan page, and send me a screenshot to let me know too?
Also, can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
- Liturgy-OfficeNew member | Level 2
- Hannah
Dropbox Staff
Hey Liturgy-Office, thanks for the screenshot.
Can we actually reach out to you via email, so we can look further into this?
- Ignacio79Explorer | Level 4
Hi Megan.
Thank you very much for your help. I found those backups and now everything is working perfectly again.
(I couldn´t find them in the backup section)
Great job.
Thanks again
- dxuser8756New member | Level 2
I am having the same issue but there are zero backups
- dxuser8756New member | Level 2
I am having this issue and now completely unable to use dropbox.
there are zero files in my drop box, yet it says i am over my storage limit.
it took me ages to find out how to delete an old backup , but i did delete that eventually and it still says i have the same usage. i'm at a loss.
also why doesn't dropbox have an email address for support??? #help
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