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Forum Discussion

marek_wes's avatar
marek_wes
Explorer | Level 3
3 years ago
Solved

Storage Space doesn't allow me to use the mobile app.

Dear Community, Would be most grateful for any reply, please.   I have posted on here only a few days ago.  I thought my problem has been solved, but no.  Let me explain.   I have an accoun...
Mobile
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans. 

     

    This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marek_wes, let's jump right into this! 

 

You mentioned that you see a message on your phone, informing you that you're out of space. Is there any way to move past this message, and use your account without an issue, or close the message?

 

Do you happen to have any screenshots of your mobile, and what you see there, in order for me to have a visual?

 

Keep me posted, and we'll take it from there!

marek_wes's avatar
marek_wes
Explorer | Level 3
3 years ago

Dear Megan,

 

Thanks for the prompt reply.  When I log on to my account on mobile, I get this message.  I cannot get past this.  I assume the system thinks I am taking up too much space, and yet the space that I am taking up is from the lost mobile phone.  I attach a photo of my mobile phone,

Marek

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans. 

     

    This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.

    • marek_wes's avatar
      marek_wes
      Explorer | Level 3
      3 years ago

      Dear Jay,

       

      Thanks very much indeed.  Have reduced the 3 devices to 2.  Can now get back into my account on my mobile.  Thanks again.  Will be in touch again if there are more queries,

       

      With gratitude,

      Marek

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, glad to have helped out. 

         

        Enjoy your week!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

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