Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

JonesM's avatar
JonesM
New member | Level 1
11 months ago

The majority of my free storage is gone after subscription ended

Hi, I had around 14gb of free storage originally. Then I took a month of subscription, cancel it again, and now all the sudden it says I only have 7.88gb. I know I had much more free storage than t...
Referrals
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for the info, 5 referrals would mean 2.5 GB in total, as each referral on the Basic plan is 500 MB each. In addition to 3 GB of camera uploads quota makes it 5.5 GB, and with the free 2 GB of quota already on your account would make it 7.5 GB of quota.

As you mentioned you have other offers on your account, these are most likely smaller amounts, which add up to the 7.88 GB of quota you already have.

JonesM's avatar
JonesM
New member | Level 1
10 months ago

Yes I'm aware of that. However, before I had the subscription, back in November, I had enough free storage. I only temporarily added a subscription to have enough space for a video folder on 6,19gb. So my free storage was somehow higher before.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    You can see the history of your quota usage on the referrals pages, including any expired promotional offers which only last for a short period of time.

    If you're not seeing any expired offers, then your quota was at that amount back then, or less if your referrals occurred after that date.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!