Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jojo_59's avatar
jojo_59
New member | Level 2
6 days ago

The total storage used doesn't match the size of files I see under the All files page.

I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 days ago
jojo_59 wrote:

All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB.

Have you checked your Backups page?

  • jojo_59's avatar
    jojo_59
    New member | Level 2
    1 day ago

    Yes, if I go to that page, on the right hand side under Info it says: 

    Size: O bytes

    Number of files: O

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 day ago

      jojo_59, can you send me a screenshot of the space usage that you see here?

      • jojo_59's avatar
        jojo_59
        New member | Level 2
        23 hours ago

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!