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jojo_59's avatar
jojo_59
New member | Level 2
6 days ago

The total storage used doesn't match the size of files I see under the All files page.

I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Storage space
jojo_59's avatar
jojo_59
New member | Level 2
1 day ago

Yes, if I go to that page, on the right hand side under Info it says: 

Size: O bytes

Number of files: O

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 day ago

jojo_59, can you send me a screenshot of the space usage that you see here?

  • jojo_59's avatar
    jojo_59
    New member | Level 2
    23 hours ago

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      22 hours ago

      The Space Usage shown on your Plan page is an accurate account of how much data you're using, and it's indicating that all of your space is being used by your regular files (not shares, backups, etc.).

      Are you sure you only have one folder remaining? If so, are you sure it only has 885 MB of data in it? Can you provide a screenshot of this page, as well as a screenshot showing the folder size? Be sure to mask any private information if any is shown (sensitive file names, email address, etc.).

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