Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Helen DBX
Dropbox Staff
Dropbox StaffHello jojo_59
Helen from Dropbox here. Thanks for reaching out about this. I hope you don’t mind me jumping in.
It looks like “Calculate size” hasn’t been selected for that folder, so the total size won’t fully update until it’s prompted.
Please try the following:
- Click the “…” next to the folder name.
- From the dropdown menu, select More → Calculate size.
- The folder size should then update from 885.1 MB to 2.21 GB.
Important: It would be helpful to see if you own any other Shared Folders. You'd be able to find it in the Shared tab on your homepage. If you find anything, please try rejoining the folder, and if you no longer need it, you can delete it.
If you have any further questions, please do let us know.
Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help
- Rich
Super User II
You also own an older shared folder (164.8 MB). You can find it in the Shared tab on your homepage.
Hi Helen DBX,
Why wouldn't that shared folder be reflected in the space usage shown on their Plan page? It currently shows Shared files (0 bytes).
