Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Matt1985's avatar
Matt1985
New member | Level 2
3 years ago

There is literally nothing in my Dropbox and I've unsynced everything and it says it's full

My dropbox couldn't have any less in it, and it says my storage is full.  Are you just trying to trick people into upgrading? haha.  My dropbox couldn't be any more cleared out and it says it's at 10...
Dropbox Basic
Здравко's avatar
Здравко
Legendary | Level 20
3 years ago

Hi Matt1985,

Have you by any chance enabled (probably unintentionally) on someone (or more) of your devices Dropbox Backup? If so, that can be the issue. Take a look here to check it out. If it's so, disable the backup(s) or if you already unlinked your device, make sure your data are on safe and remove the online backup. The Backups don't appear in the regular files list where you are looking on.

Good luck.

  • Matt1985's avatar
    Matt1985
    New member | Level 2
    3 years ago

    "number of backups - 0"

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!