We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

aureliozl3's avatar
aureliozl3
Helpful | Level 6
3 years ago
Solved

Where are the extra files that are making me going over the 2GB free limit?

I have a Windows 10 machine that is showing that I only have 1.3 GB in Dropbox under Windows Explorer. (I have the free version of Dropbox.)

 

And yet I'm receiving a warning that I've used over 2GB and need to upgrade.

 

I deleted and turned off my backup but the warning is still there.  I did restart Dropbox.

 

Where is the extra 1GB of files and how do I get rid of them?

Dropbox Backup
Dropbox Basic
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi aureliozl3, thanks for bringing this to our attention.

     

    Is it possible you have the backup still visible on your account?

     

    Keep me updated with any progress!

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi aureliozl3, thanks for bringing this to our attention.

     

    Is it possible you have the backup still visible on your account?

     

    Keep me updated with any progress!

  • aureliozl3's avatar
    aureliozl3
    Helpful | Level 6
    3 years ago

    Brilliant, Jay , I thought I'd deleted that backup but it was still there.  Deleting it freed me from the problem.

     

    Thanks much.

    Aurelio

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

     

    Enjoy the rest of your week!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!