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Forum Discussion

Helene2k1's avatar
Helene2k1
New member | Level 2
3 years ago

Why is my account full about being combined with a team?

I need human help at Dropbox. Does this exist? When I click "contact support" I only get a useless chatbot option or the community option. My employer's business account has been combined with my per...
Dropbox Basic
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Helene2k1, thanks for bringing this to our attention.

 

The options you get for support vary upon your current Dropbox subscription. Since you're getting those two options, this means you're on the free Basic plan.

 

Regarding your query, could you clarify how your team merged to your personal account exactly in order to make your account overquota? Did you join a shared folder provided by them, or download data into your Dropbox folder?

 

Any other info or screenshots would be helpful!

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