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S10G's avatar
S10G
New member | Level 2
2 months ago
Solved

Why is my account full because of shared files?

Hello !

I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox. Is that an error that Dropbox is asking me to upgrade for accessing the shared files or just a way for Dropbox to get paid twice...?!

Thank you for sharing your opinion...  :)

 

 

Quota
Shared Folders
  • Rich's avatar
    Rich
    2 months ago
    S10G wrote:

    I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox.

    When you accept a shared folder, you get your own copy of the files in your account. Since the files exist in your account, they take up space like any other file.

     

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    S10G wrote:

    I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox.

    When you accept a shared folder, you get your own copy of the files in your account. Since the files exist in your account, they take up space like any other file.

     

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi S10G , and welcome to the Dropbox Community! 🎉

        I’m glad to see that our amazing Super User, Rich, has given you some great advice on shared folders and why your storage has been taken up. 😊

        I’m Theresa, a Community Manager here at Dropbox HQ, and I just wanted to check in, were you able to clear up your storage space? I hope everything’s sorted, but if not, here are the steps to remove yourself from a shared folder.

        If you ever need more tips on how to make the most of Dropbox, tailored to your needs, don’t hesitate to reach out... I’m happy to help 🤗.

        T 😺 (Dropbox Community Manager)

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