Forum Discussion

JMS90's avatar
JMS90
New member | Level 2
2 years ago

Why is my account full?

Hello,

 

I downgrade from Plus to Basic and deleted all my files, backup, and shared files. Still, it says that my dropbox is full!!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi JMS90, thanks for bringing this to our attention.

     

    Could you check this page to see the quota breakdown on your account and let me know what you see?

     

    This will help me to assist further!

    • JMS90's avatar
      JMS90
      New member | Level 2

      Hello Jay,

       

      It says Backup (9,3 GB). How can i delete it? Thx

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