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Why is storage space full?
It is very frustrating to not find a contact email anywhere for free Dropbox users to get a definite answer to resolve an issue. I read similar postings on the forum similar to my question, but none were helpful on what to do.
Seven months ago I downgraded my account instead of deleting it, because I have not used Dropbox for a little over a year. And I am not using it now-I don't need to. The five folders I have in the account are empty except for one shared folder that has a file of 24.2 MB. The email I received from Dropbox said if I use more than 5.75 GB, I would not be able to add new files to Dropbox after the downgrade. Ok, fine.
Now I'm being told that I need to upgrade because my account is full–6.06 GB of overage. How can that be? I don't use Dropbox. I only have one shared folder that gets used only once a year–currently using only 24.2 MB, not gigabytes. Where are the 6.06 GB coming from? I have followed all the different instructions I have found to check for the overage, but have found nothing.
In regard to support, I think Dropbox should have an email available for everyone whether free or paid. Free support just waits longer. Paid support gets to wait for a shorter time – something like 1-2 days or whatever the business decides. Other businesses do it! They take care of their customers. It's part of good business practice. -- Thank you to anyone who can help. Take care!
Hello Jay and SenaT
I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.
I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem.
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I have a similar issue. I have only used 363 MB of a basic account (2GB) and I received an email from Dropbox that I have exceeded my quota and have to upgrade. WTH? Is Dropbox confused between MB and GB?!?!
- Jay
Dropbox Community Moderator
Hi 7KW, it sounds like you have more data on your account than you're aware of. Have you tried calculating the size of folders on your account to ensure that there isn't a single folder or file which is taking up a lot of data?
SenaT, were you added to a shared folder which contained a lot of data back then? Are you still experiencing this issue on your account regarding the quota, and have you received any emails since then?
Hello Jay and SenaT
I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.
I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem.
Hi Jay: The warning e-mail was sent to the same e-mail whose Dropbox usage is 363MB out of 2 TB.
