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Forum Discussion

Kerry4's avatar
Kerry4
Explorer | Level 3
2 years ago

12 Dropbox startup instances on Windows 11 device - takes forever to startup

My Windows 11 shows 12 instances of Dropbox in the startup!
Which obviously takes forever to start up

What is going on and how to fix?

10 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there Kerry4, thanks for flagging this with us.

     

    Could you please send us a screenshot of the app's status and version as shown in your taskbar? 

     

    Did you try reinstalling it recently perhaps?

     

    Any additional information is more than welcome!

  • Kerry4's avatar
    Kerry4
    Explorer | Level 3
    2 years ago

    Hi Walter, 

    The version is 178.4.4811

    Status is  "up to date"

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try updating to the latest version from this page and let me know if this persists?

  • Kerry4's avatar
    Kerry4
    Explorer | Level 3
    2 years ago

    will do and will let you know

    Thanks

  • Kerry4's avatar
    Kerry4
    Explorer | Level 3
    2 years ago

    new install seems to have cured the startup speed - although it still shows 12 sub-items with high startup resource usage as per the new screenshot

     

  • Kerry4's avatar
    Kerry4
    Explorer | Level 3
    2 years ago

    yes rebooted, that's how I tested it booted faster

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is it possible to end all these instances, Kerry4, and then relaunch the Dropbox app, to see if that helps?

  • Kerry4's avatar
    Kerry4
    Explorer | Level 3
    2 years ago

    I can't disable all the 12 instances

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We do have a new version of the app out now, Kerry, can you update to that, to see if the issue persists?

     

    If it does, you can also quit the app and restart it, or disable the app on startup, restart the computer and then manually launch the app, to test the behavior, please.

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