Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

bridgetdps's avatar
bridgetdps
New member | Level 2
2 years ago

2 of our computers in our team show "updating Dropbox account" for several hours with no change.

I am having issues with 2 of our computers in our team, showing "updating Dropbox account" for several hours with no change. We don't believe there are any specific files causing this issue. Other te...
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bridgetdps, I'd be happy to look into this with you! 

 

Would you mind clarifying the OS on these devices, along with the Dropbox version that's installed there? 

 

You should be able to find the desktop by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar. 

 

I'd appreciate it if you could also share with me the troubleshooting steps you've already tried on your end, in order for us to avoid repeating them. 

 

Thanks a bunch! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!