Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

marckitekt's avatar
marckitekt
Explorer | Level 4
2 years ago

AFTER INSTALLING NEW VERSION DROPBOX WARNS ME TO INSTALL A NEW VERSION

Hi,

 

I'm sorry for my bad English. I'm trying to update dropbox with my laptop but when the automatic download is completed I try to type my username and password to log in but there's a warning massage inviting me to download the new version. 

 

Hope my request is clear.

 

Help me go on please.

 

Thanks everyone.

Install

11 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Which version does it say you are using when you mouse over the Dropbox icon? 

     

    What OS is installed?

  • marckitekt's avatar
    marckitekt
    Explorer | Level 4
    2 years ago

    Thanks for answering.

     

    Just unistalled Dropbox and that version was the one that starts downloading as the last one. My OS is Windows 11. 

  • marckitekt's avatar
    marckitekt
    Explorer | Level 4
    2 years ago

    The version is 156.4.4908 automatically dowloaded and installed. I can't log in.

    Just unistalled Dropbox and that version was the one that starts downloading as the last one.

    My OS is Windows 11. 

    Thanks for helping.

  • marckitekt's avatar
    marckitekt
    Explorer | Level 4
    2 years ago

    Installed 187.4.5691 and that's the screenshot "IMPOSSIBILE ESEGUIRE L'ACCESSO. RIPROVA" means "UNABLE TO LOG IN. TRY AGAIN"

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for this screenshot, marckitekt. Can you clarify what’s the plan of the Dropbox account you’re trying to sign in? Is it a free Basic account, or a paid one?

     

    Also, do you have any VPN/antivirus/firewall/proxy that could be interfering with the Dropbox app?

     

    If yes, please try to temporarily disable it, and let me know if it makes a difference.

  • marckitekt's avatar
    marckitekt
    Explorer | Level 4
    2 years ago

    It is a 2 TB paid one. I use AVG Antivirus with paid license and the installation was unsuccessful even though I disabled AVG before installing Dropbox. 

    Thanks for helping.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just to check, has this helped with your issue on your device?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions