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Forum Discussion

pizzadoh's avatar
pizzadoh
Explorer | Level 4
4 years ago
Solved

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
desktop
Dropbox Basic
Error Messages
Mac
janieva's avatar
janieva
Explorer | Level 3
3 years ago

I have the same issue. My files won't sync and I don't have an easy way either to get to the file online. Nothing seem like before. 

 

Thank in advance. 

 

Janie

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey janieva, thanks for the nudge here and sorry to see you're having trouble.

 

Are you also getting a 'couldn't start Dropbox' error message?

 

If so, can you click on the blue hyperlink on the error, to see the full error log and send us a screenshot?

 

Also, you mentioned that you're having trouble getting to your files online, are you referring to our website?

 

Are you having an issue there as well? Any additional info would be really helpful.

 

Thanks.

  • janieva's avatar
    janieva
    Explorer | Level 3
    3 years ago

    Hi Hannah, 

    I don't get any message error. Though, I can't open the dropbox app on my mac upgraded with ventura. I don't know when my docs will sync. This afternoon, I could see on my dropbox account online that the doc I added this morning had finally synch, but I have no way to know if my files are synchronized or not. I made a test, uploading a new doc in my file, I went online to reload the page again and again, and 10 minutes later, and it had not synchronized yet. 

    Previously, I could see an icon telling me if the doc was synch. Also, with a right click, I could go to dropbox online directly to this file. I don't have this option anymore. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I see, thanks for the update, Janie.

       

      If you hover your mouse over the Dropbox icon in your menu bar, what's the version and sync status of the app?

      • janieva's avatar
        janieva
        Explorer | Level 3
        3 years ago

        The icon does not appear any more in my menu bar. And when i search in my application, I can find the app but it wont open. I tried to upgrade it but did not find how, dit not find the same app neither in app store. 

         

        The version is  92.4.382. 

         

        Thanks a lot 

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