Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

pizzadoh's avatar
pizzadoh
Explorer | Level 4
4 years ago
Solved

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
desktop
Dropbox Basic
Error Messages
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey matiascorea, I'd be happy to help! 

 

Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply.

 

Keep me posted!

Shirin-t's avatar
Shirin-t
New member | Level 2
3 years ago

Hi All,

 

I have the same problem! after updating my Mac I'm not able to use dropbox. I'm so dependent to Dropbox and I'm actually paying for the dropbox!

 

Would appreciate any advice!
Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Shirin-t, sorry to see you're having trouble.

     

    Are you getting the exact same error, when trying to start Dropbox?

     

    Would you mind sending us a screenshot of the error log?

    • jwarf's avatar
      jwarf
      Explorer | Level 4
      3 years ago

      I have the same problem and have had it for 2 months. I have resigned myself to just using dropbox online but it is not the best solution. I try about once a week to install the software and it will not open.

       

      I'd like help with this please.

       

      Josie

      • Chris E.8's avatar
        Chris E.8
        Helpful | Level 5
        3 years ago

        FYI for anyone else experiencing this and looking for answers: I raised this with Support today via Chat, and they had to escalate the issue to email support with a "specialized" team. That was over 7 hours ago, so far no contact received from this team.

         

        I've been a paying member for over a decade and have never had such a terrible experience with Dropbox. Something has gone badly off the rails somewhere in the operation and I'm actively researching viable alternatives. Suggest others do the same, this is something they are unable and / or unwilling to quickly fix.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!