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After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device
(Dell XPS 9320)
Operating System/Browser (if using the web)
(Windows 11)
Dropbox App Version (if using the app)
v234.4.5591
Dropbox Plan
(Plus)
Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder.
On Windows 10, I used to add the Dropbox directory to Indexing Options, and search worked perfectly — I could quickly find and open files among hundreds of thousands stored in Dropbox.
Now, on Windows 11:
The Dropbox folder does not appear in Indexing Options (the D: drive is listed, but not the Dropbox folder located at D:/Dropbox).
The Dropbox folder seems a virtual reparse point, which Windows Search ignores.
Expected behavior:
Windows Search should be able to index and find Dropbox files (at least those available offline) when Smart Sync is enabled.
Actual behavior:
Dropbox’s Smart Sync implementation seems to prevent Windows Search from indexing the Dropbox folder on Windows 11
14 Replies
- Walter
Dropbox Community Moderator
Hey FordPrefect - thanks for joining the discussion here.
I was able to locate your existing ticket in our system and passed your comments on to the expert who's looking into your case.
They'll be getting back to you shortly, but please let us know if you have anything to add in the meantime.
Did any of you actually get a solution? I just spent a week going back and forth with Dropbox support that ended with them telling me the problem is with "some other app or service on my computer" which they couldn't/wouldn't identify and therefore it's not their problem.
- Jay
Hi DaveInSWPA, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
Same issue here.
The Dropbox folder in D:\users\dave is not available to choose in the "Change Selected Locations" window. Same as in jvr1's screenshot above.
File properties for the Dropbox folder thinks it can be indexed.
Note: Typing a search term in the search box of Explorer does work for filenames. If you want to search contents of the non-indexed folder use "content:[searchterm]" in the search box as a workaround.
Hello Megan and thanks for your quick reaction.
Dropbox synced complete and app version is 236.4.5918.
See below 2 pictures.
Picture 1 is windows indexing option not showing dropbox
Picture 2 is windows explorer showing gdrive and dropbox- Megan
Hey jvr1, let's jump right into this!
When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status?
You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.
One more thing: can you try signing out of the desktop app, and then sign back in? If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end.Let me know more, and we'll take it from there!
We have exactly the same problem (also dropbox in d:) with windows 11 on 2 computers.
In the windows indexing we can choose d: gdrive but not d:dropbox!!!
In windows explorer we see in d: both gdrive and dropbox.
I did also the reinstalling advised by Jay.We have the exact the same problem with 2 users at our company.
Ghiggi, do you have already the solution?- Jay
Thanks for the images, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
