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Forum Discussion

New member | Level 2

12 months ago

'An error occurred loading activity' on the mobile app

Anyone knows how to deal with this?

Jay
Dropbox Staff
12 months ago
Hi JackYue9099, thanks for messaging the Community!

In order to help us out a bit more, could you let me know the version of the app and OS you're running on your device?

As a first step, I'd recommend using a different network to see if this helps with the mobile app.

Keep me posted!
- JackYue9099
  New member | Level 2
  12 months ago
  Hi Jay,
  
  the version is ios 17.3, the latest version.
- JackYue9099
  New member | Level 2
  12 months ago
  I tried to use my own mobile data but it didn't help.
  - Jay
    Dropbox Staff
    12 months ago
    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try clearing the cache in the app, uninstalling it, rebooting the device, and re-installing it to see if this helps?

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