Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
jonb1
25 days agoExplorer | Level 4
Any way to allow the iPad's screen to shut off when a file is displayed in the Dropbox app?
Hi,
I just came home from work to discover my ipad screen still on, 9 hours after I left it.
I realised that when the dropbox app is open, and a document is being displayed (full screen or not), the screen timeout (to save battery life) does not function.
On my android phone the screen shuts off as per system power saving settings as expected.
Is there a way to allow the ipad screen to shut off to save battery when dropbox is displaying a pdf or someother document? I can't imagine anyone would want it to stay on permanently.
Thanks
Jon
5 Replies
Sort By
- Hannah21 days ago
Dropbox Community Moderator
Hey jonb1, we've noted your feedback internally and passed it along to our team.
If you need anything else, please let us know!
- jonb124 days agoExplorer | Level 4
Thanks Zac. It is curious intended behaviour!
Is a feature request the same as an 'idea', the link at the top of this webpage? (forum won't let me link it directly).
Or is there somewhere else I should suggest it?
thanks
Jon
- zacw24 days ago
Dropbox Engineer
There's no current way to work around this behavior, but it is behaving as intended. Perhaps we can convert this into a feature request to add a setting to control this?
- jonb124 days agoExplorer | Level 4
Hi Walter,
These first time I've noticed it but I've rarely use my iPad for this purpose until recently.
It's a 9th gen ipad with the latest update, iOS 18.4.1. Dropbox app update 422.2.2.
The screen sleeps fine when just browsing the dropbox app. It stops sleeping as soon as a document is selected to view.
Thanks!
Jon
- Walter25 days ago
Dropbox Community Moderator
Hi there jonb1 - thanks for bringing this to our attention.
Is this the first time you noticed this happen? Could you please clarify your iPad's exact OS version and the version of the Dropbox mobile app installed there as well?
Any additional information is more than welcome!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!