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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
6 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the additional info AndyVRD!

 

I understand how this would be important for you so thanks for sharing this with us here.

 

If you have any other questions or issues in the meantime, please don't hesitate to get back to me here. I'd be more than happy to help.

 

I hope you have a great day ahead!

AndyVRD's avatar
AndyVRD
Helpful | Level 5
6 years ago

Have you any idea wen this will be fixed?

  • AndyVRD's avatar
    AndyVRD
    Helpful | Level 5
    6 years ago

    Great customer service, after 2 weeks no reply. This issue is there for months now and still no fix available...

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey again AndyVRD!

       

      Apologies, it seems I missed your last post here. I'm looking into this on my side but I don't have any info to share on this at the moment.

       

      I'll make sure to let you know when I have further details. Thanks!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for your patience AndyVRD. 

         

        From what I could find, this is due to the Files app making checks on the Dropbox account to make sure that the files are up to date within the Files app.

         

        If you'd like more info on this, then I could suggest contacting Apple Support as they might have a better insight into this.

         

        Having said that, since the Files app needs to stay in sync with your Dropbox account, the only way to disable that would indeed be to disable Dropbox as a location within the Files app. 

         

        Sorry that I can't be of much more help here, but do let me know if you have any other questions.

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