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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
6 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
acdeguzman 's avatar
acdeguzman
New member | Level 2
6 years ago
@daphne Ticket #11259837 submitted. Similar symptoms as everyone else in this thread. I’ve disabled Dropbox from Files app in the meantime to see if it resolves overnight background activity.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thank you for your updates here and for everyone's patience!

 

I just have a small update to share with you, that the team are aware of this issue and our engineers are looking into this.

 

We don't currently have an ETA on a fix for this, however the suggested work around would be to disable Dropbox within the Files app to prevent battery usage on your device.

 

I'll be sure to keep you all updated here with any news that I receive on this, especially for those who might not have a ticket open with the Support team for this.

 

If you have any questions, please give me a nudge here and I'd be happy to help.

 

Hope you all have a great weekend ahead!

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