We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
jorgep
2 years agoExplorer | Level 3
Can view dropbox in web but cannot install in desktop
On windows 11, 64. After failing to update I had to uninstall Dropbox. Both the "quick" install and the offline-installer ask me (as administrator) to OK download, but then nothin happens, the desktop app is not installed. Tried it many times, always the same.
Any suggestions?
Jorge
5 Replies
- Walter2 years ago
Dropbox Community Moderator
Hey there jorgep - thanks for joining our Community and happy Monday!
Could you clarify if you installed the desktop app with admin privileges in the first place?
Also, did you try the offline installer from this page directly?If you happen to be running an antivirus or firewall, you can temporarily disable them as well.
In any case, please keep us posted on your progress.
- jorgep2 years agoExplorer | Level 3
In both cases I used admin privileges, and yes, I tried installing from the web you mention after disabling the firewall.
- Hannah2 years ago
Dropbox Community Moderator
Just to confirm, jorgep, are you getting any errors when trying to install the Dropbox app?
Can you try these steps for a more advanced reinstall of the app, to see if that helps?
- jorgep2 years agoExplorer | Level 3
The problem was that I had my old email hacked and the new email did not have adminisrator rights. After fixing that, I downloaded Dropbox but had to sync everything again... Thanks for your comments.
- Hannah2 years ago
Dropbox Community Moderator
I see, thanks for keeping us updated, jorgep.
I'm glad that at least the issue was resolved, but if you need anything else, let us know.
Have a great day!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!