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Carotaku's avatar
Carotaku
Helpful | Level 5
3 years ago
Solved

Cannot connect Mac to Dropbox

Dear all,

Wanted to connect my Mac to an existing Dropbox.
I used the same user email (not a Google).
It downloaded the app. After typing username and password Dropbox sends a verification code to the email.
After typing this verification code it says: a problem occurred.
I tried it several times, so failure is not, that I made mistype of verification code.
I made a hardcopy of error message.

Someone has an idea, what I shall do?

desktop
Dropbox Basic
Error Messages
Mac
Setting up the apps
  • Carotaku's avatar
    Carotaku
    3 years ago

    Dear Hanna,

     

    thanks a lot for your reply.

    After typing the user and password, the message "an error occurs" appeared. Nevertheless I could solve the problem now. I made "rest password" and used the same password as it was before. Otherwise I would to adapt the PW in all devices I used with dropbox. By this process, I could solve the problem.

    So, if somebody has the same problem, this is how the problem is solved: reset password.

    CarOtaku

     

3 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Carotaku, thanks for bringing this to our attention.

     

    Can you please send us a screenshot of this error message, so we can look into it?

     

    Also, which version of macOS are you running on your computer?

     

    Any additional info you can think of, would be really helpful.

     

    Thanks!

    • Carotaku's avatar
      Carotaku
      Helpful | Level 5
      3 years ago

      Dear Hanna,

       

      thanks a lot for your reply.

      After typing the user and password, the message "an error occurs" appeared. Nevertheless I could solve the problem now. I made "rest password" and used the same password as it was before. Otherwise I would to adapt the PW in all devices I used with dropbox. By this process, I could solve the problem.

      So, if somebody has the same problem, this is how the problem is solved: reset password.

      CarOtaku

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the update here, Carotaku!

         

        I'm happy to see that you were able to resolve your issue.

         

        If you need anything else, don't hesitate to let us know.

         

        Have a great week ahead!

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