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Forum Discussion
butterpickle
3 years agoExplorer | Level 3
Cannot directly open file from DB Dash
I was excited to use DB Dash, and like the fast and thorough search capability BUT the fact that you cannot actually open a file from the Dash window renders this feature unhelpful. When clicking on a file in the Dash results it opens up a browser page with the same list and only there can you actually access the searched for file. This adds an unnecessary step that has caused me to pretty much cease use of Dash. Sigh!
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- butterpickle3 years agoExplorer | Level 3
sure.
Note that in addition to Dash taking me to a browser window when I select a file in the Dash App pop-up window (instead of opening it directly as explained in this thread), I cannot open the file on my local system using an on-prem application. Eg, when I select a .pdf, I get 2 options: "download" (why would I download it when it's available to be opened locally if I select the same file in my DropBox folder in my Finder window) or to "open in", which only gives me web-based option depending on what apps I connect.... and btw the OneDrive connector is broken.
this product is clearly in beta and I hope you can fix these bugs b/c at the moment using Dash for me results in much less efficient workflow.
Oh also, I cannot Update Dash in the dashboard.... when I click on that option nothing happens... other menu option do seem to work - butterpickle3 years agoExplorer | Level 3
Sure. I'll note that NOW when I click on a file returned in the Dash app popup window, it opens the file in my Brave browser window. Prior (and what I wrote in about earlier), it would spawn a Brave browser tab containing the same search results that were shown in the Dash app window, and from there I could click the file and it would open in the appropriate app. So, eg, I clicked on a .docx in Dash, then it opened a Brave tab with the contents of the .docx
- DBXjames3 years ago
Dropbox Community Moderator
- butterpickle3 years agoExplorer | Level 3
Brave Shields block trackers on web pages so it'd be irrelevant in this scenario. I go to Dash App first and then Dash sends me to my browser viz a Dash webpage that shows the same thing that the app shows, only I can open the results via the Dash web page and not directly via the Dash desktop app. Plus, I don't have any issues opening an DB webpages w Brave
- Walter3 years ago
Dropbox Community Moderator
Thanks for the additional information butterpickle
Could you check the "Shields" session of your Brave Browser and check if there are any 'Shield are up' for our application?
- butterpickle3 years agoExplorer | Level 3
(1) not sure how to... it's not like I have an option when I click on the file. I guess it just hooks into system prefs for default apps?
(2) I'm guessing you're trying to eliminate variables by asking me to try this but I'm not going to be changing my browser just so I can use Dash. Have you had other complaints about Dash and Brave?(3) Now I just also realized that cmd+E doesn't open Dash... I have to go to applications and open it manually there
(4) I also just noticed that the Dash browser icon flashes in my status bar... is it supposed to do that?
- Walter3 years ago
Dropbox Community Moderator
Thanks for clarifying that for us butterpickle
Could you maybe try another browser and let us know if you get the same results?
- butterpickle3 years agoExplorer | Level 3
yes, updated Brave browser
- Megan3 years ago
Dropbox Community Moderator
Hi butterpickle, happy August 1st!
Just to clarify, do you use the latest version of your browser on your device?
- butterpickle3 years agoExplorer | Level 3
tnx for the reply Walter . I search using the Dash window (viz the icon in the status menu in the upper right of my Mac UI). My expectation is to be able to click on the search result in that Dash window and open said file. Instead what happens is when I click it opens up a browser window which is essentially a duplication of the Dash window results, and then I have to click on the file again in order to open it in it's relevant application.... hoping this is just a setting toggle for me that I missed as opposed to a bug in the workflow?
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