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Forum Discussion

Bittobetty's avatar
Bittobetty
Explorer | Level 3
3 years ago

Cannot install Dropbox app on MacBook

Hello!   I am trying to install the Dropbox app on a clean MacBook Air (2015) running Monterey 12.6.8. When I open the downloaded dmg file, I double click the dropbox icon on the popup window a...
desktop
Install
Mac
Bittobetty's avatar
Bittobetty
Explorer | Level 3
3 years ago

Hey Jay,

 

I tried the advanced reinstallation just now, and I encountered the same issue as before unfortunately. (The terminal have not found any remaining dropbox files btw).

 

Any ideas what can be the issue?

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bittobetty - sorry to jump in here, but can you let us know if you happen to be running an antivirus, a firewall or a VPN/proxy setting on your computer?

 

If so, could you temporarily disable them and run the offline installer from this page directly? 

  • Bittobetty's avatar
    Bittobetty
    Explorer | Level 3
    3 years ago

    Hey Walter,

     

    There no such softwares on this Mac. This is a realatively clean laptop, I installed only 3 apps only (2 browsers and Slack).

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry for jumping in, Bittobetty. I’ve logged a ticket for you, so that we can investigate this further. 

       

      Can you please check your email’s inbox/spam folder, and reply back to me? 

       

      Thanks!

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