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Forum Discussion

Bittobetty's avatar
Bittobetty
Explorer | Level 3
3 years ago

Cannot install Dropbox app on MacBook

Hello!   I am trying to install the Dropbox app on a clean MacBook Air (2015) running Monterey 12.6.8. When I open the downloaded dmg file, I double click the dropbox icon on the popup window a...
desktop
Install
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bittobetty - sorry to jump in here, but can you let us know if you happen to be running an antivirus, a firewall or a VPN/proxy setting on your computer?

 

If so, could you temporarily disable them and run the offline installer from this page directly? 

Bittobetty's avatar
Bittobetty
Explorer | Level 3
3 years ago

Hey Walter,

 

There no such softwares on this Mac. This is a realatively clean laptop, I installed only 3 apps only (2 browsers and Slack).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in, Bittobetty. I’ve logged a ticket for you, so that we can investigate this further. 

     

    Can you please check your email’s inbox/spam folder, and reply back to me? 

     

    Thanks!

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