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BC17's avatar
BC17
Explorer | Level 4
4 years ago

Cannot install Dropbox with Windows 11

Dropbox was installed before the upgrade to Windows 11. It has run completely fine but with the recent update to dropbox I was told I needed to update to the latest version in order to continue using Dropbox. However, despite my attempts to install the update it never starts. 

 

I have since completely uninstalled Dropbox and downloaded the Full Off-line Installer for Dropbox which is having the same issue and will not start. I have tried compatibility mode, running as administrator. I get as far as UAC prompting me to approve running the app and then nothing. No error codes, no failure messages. Just nothing. I do not have an AV running besides built-in MS stuff and I have tried disabling all of that. Same results.

 

My machine has the following:

 

Windows 11 Home 64-bit

AMD Ryzen 7 2700X

16GB RAM

desktop
Install
Setting up the apps
windows

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  • juliery's avatar
    juliery
    New member | Level 2
    3 years ago

    I've got the same issue! Whenever I try to download Dropbox for my PC (brand new, with Windows 11 pre-installed), the Microsoft Store "recommend me" to install Dropbox Lite! I can download, but not run the installer file for "the real Dropdox"... What to do?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that and thanks for keeping me in the loop too juliery 

     

    See you around the Community and happy October! 

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