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BC17's avatar
BC17
Explorer | Level 4
4 years ago

Cannot install Dropbox with Windows 11

Dropbox was installed before the upgrade to Windows 11. It has run completely fine but with the recent update to dropbox I was told I needed to update to the latest version in order to continue using Dropbox. However, despite my attempts to install the update it never starts. 

 

I have since completely uninstalled Dropbox and downloaded the Full Off-line Installer for Dropbox which is having the same issue and will not start. I have tried compatibility mode, running as administrator. I get as far as UAC prompting me to approve running the app and then nothing. No error codes, no failure messages. Just nothing. I do not have an AV running besides built-in MS stuff and I have tried disabling all of that. Same results.

 

My machine has the following:

 

Windows 11 Home 64-bit

AMD Ryzen 7 2700X

16GB RAM

desktop
Install
Setting up the apps
windows

24 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    No worries, Jon R.17, I just sent you an email, so we can look into this internally. Make sure to check it out when you have the time.
  • Jon R.17's avatar
    Jon R.17
    Explorer | Level 4
    4 years ago

    The Microsoft store only has a Dropbox (S) app, not the desktop version. This doesn't work for what I need. I replied to my email and still haven't heard anything.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi Jon R.17, I can see that your ticket is with a specialist team, and that they've replied to your email. Please could you respond to them when you get the chance!
  • Jon R.17's avatar
    Jon R.17
    Explorer | Level 4
    4 years ago

    I figured out the issue. I had to uninstall Boxifier and then the installer worked. Thank you for your help.

  • jp22's avatar
    jp22
    New member | Level 2
    4 years ago

    I am having the same issue. Please help me

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jp22, welcome to our Community! 

     

    Do you get any specific errors when you try to start-up the desktop app? Can you give me some additional info as to what happens there? 

     

    Keep me posted! 

  • jp22's avatar
    jp22
    New member | Level 2
    4 years ago
    No specific error. Installer finishes the installation, but I can’t open the app and there’s no icon on system tray. I already tried the advanced installation without success. Thanks
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey jp22, sorry to hear this persists for you, even after the advanced reinstall. 

     

    Would it be OK if we reach out via email to  have a further look internally? 

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