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Cannot login to mobile app
So, as the title states. I cannot login to mobile app.
Recently I've changed my phone to new one, and tried to set up dropbox account on it, but no success.
I don't recieve SMS at all (i do when I try to login through browser - mobile and desktop), and when I try to force app to send another i recieve error "Unknown error, contact support". When tried to login through email link - got message "unknown error, contact support".
Some details:
Dropbox Basic,
I had 2 devices linked, when unlinked old phone (one registered device left) the error persists,
Motorola Moto g82,
App is up to date (reinstallation did not help),
I have latest Android update (Android 13)
So, if someone could help me, I'd be very grateful, because for now mobile app is unusable and thats a bit infuriating.
Okay, i changed option to generate via app (Authy, Yubico Authenticator or Google Authenticator - for the future people) and now it worked, I'm logged in.
6 Replies
Yes, for now codes are generated via SMS.
Okay, i changed option to generate via app (Authy, Yubico Authenticator or Google Authenticator - for the future people) and now it worked, I'm logged in.
- Jay
Dropbox Community Moderator
Thanks for the update, this might help other users experiencing similar issues when logging in.
i have the same issue trying to log in with new phone. I unregistered my old phone. Says unknown error contact customer support. i dont understand the solution generate via app? i know my login name and password.
If you have 2FA try to change that from SMS to other app (Google authenticator/Authy/Microsoft Authenticator/Yubico Authenticator). That solved the case for me.
