Can't access my account from the desktop app

Question

Hi, i cant access dropbox from my laptop anymore, its just comstantly loading but never does, i deleted uninstalled and installed latest version and it still does not work... can anyone help?

Jay · Answer

Hi Xavfusion, thanks for bringing this to our attention.
&nbsp;
What device and OS are you currently running?
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Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
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This will help me to assist further!

Xavfusion · Answer

Hi, i have sierra 10.12.6I have no security software nor implemented any settings change etc, proxy, vpn, fierwall. i have never touched any of that so wouldnt know how its meant to be configured. I only know that drop box never worked for a long while and then it came back to life. it works fine on my mobile app but it does not let me in on my laptop Mac book air.&nbsp; sorry for late reply, i am still away on holiday, the problem started months before i went away so its not a location issue..

Megan · Answer

Hey Xavfusion, would you mind clarifying the app's version that you're using on your Mac too?&nbsp;
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If you could also attach a screenshot of the loading page you see on your end, I'd appreciate that.

Xavfusion · Answer

Hiya, so i was in touch with Apple, and because i have not updated any software since 2016 the mac app for dropbox is no longer supported, the same thing will happen with the whatsapp App also for mac, so i am going to install the latest monteray OS soon and hopefully all will be well.&nbsp; The dropbox version i have currently is v175.4.5569. thakyou for your assistance, ive spent 2 days sorting photos etc to free up space so i can use the time machaine to back up my mac to do the software update, plus the new software uses a few extra GB... just a constant batte for storage these days lol. thanks again for your help

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Can't access my account from the desktop app

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