Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Can't find my content on my new Mac.
I recently got a new Macbook. On my old machine I had Dropbox plus destop app. I inadvertently downloaded Dropbox basic on my new machine. Now when I try to connect my plus account to a Desktop app I only get the Basic desktop app and no access to my old stuff. Any advice?
11 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Staff
Hey Eyfi, let's jump right into this!
When you say that you had the Dropbox Plus desktop app, do you mean that you had connected a Plus Dropbox account to your old machine?
I'm asking, because our desktop app is the same, and doesn't separate to Plus or Basic, that's essentially your Dropbox subscription.
It sounds like you possibly have two different Dropbox accounts. Have you tried signing out of the Basic one, and trying to connect your Plus one there?
Let me know more, and we'll take it from there!
Sorry for not being clear. My desktop app on my old computer was connected to my plus account. On my new computer automatically connects to my basic account.
Yes, I have tried to sign out of the basic one. But when I dowload the app from the plus Dropbox says: It looks like you already have the app and opens in basic.
