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Forum Discussion

Eyfi's avatar
Eyfi
Explorer | Level 4
2 years ago

Can't find my content on my new Mac.

I recently got a new Macbook. On my old machine I had Dropbox plus destop app. I inadvertently downloaded Dropbox basic on my new machine. Now when I try to connect my plus account to a Desktop app I...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Eyfi, if you sign out from our desktop app, it then prompts you to sign back into the correct account, which for you would be the Plus one. 

 

You mentioned downloading the app from the Plus plan: would you mind walking me through the steps you follow on your end, please? 

Eyfi's avatar
Eyfi
Explorer | Level 4
2 years ago

I go my initials in the top right corner. There I see the option: "Install Dropbox app". From there it is a standard procedure to install. What I get, however, is an app that automatically takes me to the basic account. I don't know if it matters that the e-mail addresses for the two accounts are different. Would solve the problem, you think, if I delete the basic account? I would not risk losing the stuff on my plus account by doing that, would I?

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